Refund policy

Return and Refund Policy

Thank you for choosing Arv Healthcare. We are committed to ensuring your satisfaction with our products and services. Please review our return and exchange policy below for a smooth experience.

Returns & Exchanges

At ArvHealthcare, we strive to provide high-quality healthcare products with reliable service. However, if you receive a damaged item or a product that does not match your order, we are here to help. Please read our guidelines for returns and exchanges carefully:

Returns

If you are not satisfied with a product or its fit, you can return it to us. Please note, a nominal return fee of Rs. 100 per product will be charged. This fee helps cover handling, packaging, and logistics for processing the return or exchange.
Order will be delivered within minimum to maximum timeline

Damaged or Incorrect Product

If you receive a damaged or incorrect product, kindly return it along with your order number. After verifying the issue, we will promptly dispatch a replacement product at no additional cost.

Exchange Policy

As per our company policy, we do not offer refunds or accept returns once a product has been sold. However, you may request an exchange for a different size or product, subject to the following conditions:

  • Exchange requests must be initiated within 48 hours (2 working days) of product delivery.
  • Exchanges are subject to transportation fees.
  • To request an exchange, email us at arvhealthcare3@gmail.com with your order and exchange details.
  • Once approved, you are responsible for returning the product to us. We do not provide reverse pickup service.
  • Please obtain a signed acknowledgment from your courier for the returned package. ArvHealthcare is not responsible for lost shipments.
  • Return shipping is the customer's responsibility and is non-refundable. Use a traceable mail service.
  • Products must be unused, unwashed, undamaged, with all labels and tags intact and in original packaging.
  • Include your name, address, email, and the required size or product for exchange in the parcel.
  • Only one exchange per order is permitted.
  • Size exchanges are allowed for a product of equal value, with shipping/COD costs deducted.

Cancellation of Orders

  • Prepaid orders cannot be canceled.
  • Cash on Delivery (COD) orders can be canceled within 24 hours of placing the order by emailing arvhealthcare3@gmail.com.
  • By placing an order, you agree not to dispute ArvHealthcare's decision regarding cancellations.

Credit Note for Unavailable Sizes

If your desired size/product for exchange is unavailable, we will issue a credit note via email. This can be used for your next purchase on https://arvhealthcare.in/ within 30 days of issuance.

Partial Order Exchange

You may exchange eligible products within 48 hours of delivery. Some items may not be returnable or exchangeable.

Fit Issues

If a product does not fit, contact our customer care team at 78885-32650 or email arvhealthcare3@gmail.com within 48 hours to request a size exchange, subject to availability. If the requested size is unavailable, we will provide a credit note.

Non-Acceptance of Exchanges

We do not accept exchanges or returns for:

  • Dissatisfaction with material, color, or texture of the product.
  • Products that have been washed or worn.
  • Items from the SALE section.

Please read the product descriptions and view all images carefully before purchasing. Contact us for further product details if needed.

Note: Due to artisan craftsmanship and varying screen resolutions, slight variations in color, finish, and appearance may occur. A 10-12% color difference may be visible due to screen/camera settings. No returns or exchanges will be accepted for such variations.

If you have any questions or need assistance, please contact us:

  • Email: arvhealthcare3@gmail.com
  • Customer Care: 78885-32650
  • Address: Shop No. 2, N/R Shambra Farm House,
    Jalandhar Enclave, Khambra-144026

Thank you for choosing Arv Healthcare. We look forward to serving your healthcare needs!